Hot Redhead Media Store

Merchandise Return Policy

RETURN POLICY: TIME IS A FACTOR

 

As an independent press, Hot Redhead Media uses store revenue to support promotional efforts for our authors. Our products are custom and produced on demand. Therefore, returns are only eligible if:

  1. Your item arrived defective.

If this is the case, please immediately send a photo of the defective item, within seven days of your delivery date, to hotredheadmedia@gmail.com. Once we receive your photo and confirm, we'll be in contact shortly to resolve.

  1. The item you received is not what you ordered.   

Not a problem. Contact us and we'll work it out.  

Again, it is crucial that you message us within seven days of the product delivery date or we won't be able to process a replacement or refund.  

 

If your support ticket qualifies you for a return, a support agent will walk you through the process and supply the address. Again, do not mail anything to a return address on item packaging as that would be the incorrect location for mailing returns.

 

In the event of a pre-authorized return or exchange, you are responsible for shipping and packaging costs to return the item and we do not accept cash on delivery or any pre-pay return shipping.

In case of dispute, you are also responsible for setting up tracking to prove it has arrived from your location. Authorized refunds return funds to original payment methods, subtracting the original cost of shipping the parcel.  Shipping, processing, handling, and customs fees are not eligible for refund.

 

ITEM FIT:

If it were easily possible, we would love to invite you to try on every item/s to ensure a perfect fit, but items from our store are printed to order at a remote drop-shipper far, far away, so we cannot accept fit-related returns. Please check and double check the sizing charts and fabric information. Again, check the charts, check your measurements.  Do it twice.

We are unable to replace or exchange items due to sizing.

 

FINAL SALE:

Items with discounted sales prices are not eligible for returns and these sales are final.

ITEM LOST:

If your item does not arrive to you within the specified time frame, typically three to five weeks (sixish for international orders), please contact us! Send an email to hotredheadmedia@gmail.com and we will investigate!

 

DAMAGED IN POST:

We cannot be responsible for errors of the delivery service/post office/Postal services.  However, if it is an issue of item damage due to poor packaging on the part of a drop-shipper, please let us know. We will see if we can work it out.

 

After all, if you bought something here, we know you support literature and indie presses, so we will try to accommodate you if possible. Karma goes both ways.

RETURNED, WRONG ADDRESS, REFUSED, UNCLAIMED PARCEL:

Please double/triple check your addresses while ordering!

  • If your package comes back to us due to a wrongly typed address, we will reach out to you for the correction the moment we discover this; however, you'll have to help with new item shipping costs.

  • If you provided the wrong address and the parcel proves irretrievable, we are not able to help with refund or replacement.

  • If a delivery is refused at the door or you fail to claim it, there is nothing we can do to refund or replace it.

ORDER CANCELLATION:

We really do work to get your orders processed as quickly as humanly possible. That said, due to the custom nature of our products, the window to cancel an order is brief. HRM requires notification within the first 12 hours after your order in order to guarantee order cancellation. No orders may be cancelled after the twelve hours.

Additionally, requests for changes in shipping address must also be received within 12 hours. If a customer writes to change an address anytime after a product is shipped, we cannot recall it. This product may then end up automatically returned.  

 

If this happens, we will try to ship it to you once more at a different address, but you will need to be responsible for paying the out of pocket shipping costs we incur to try again. 

 

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